Working Together to Build an Accessible Collingwood

The Town is committed to providing persons with disabilities consistent opportunity and access to all Town goods, services, and facilities. To meet this commitment, if you encounter an accessibility barrier, the AAC is encouraging members of the community to visit the Service Collingwood portal and complete a Barrier Identification Feedback Form. Alternatively, reach out to Customer Service directly by calling 705-445-1030 for assistance.

The Accessibility for Ontarians with Disabilities Act (AODA) was introduced in 2005 with the goal of an accessible Ontario by January 1, 2025. For the, approximately 2.6 million people in Ontario living with a disability, this would mean removing barriers and accessibility challenges people encounter in their everyday life.

Under the AODA, accessibility standards direct government, businesses, non-profits, and the public sector on what they must do to become more accessible. There are five accessibility standards: Employment, Information and Communications, Customer Service, Transportation, and the Design of Public Spaces. 

Pictured above from left to right: Accessibility Advisory Committee members Casey Morrison, Heather Grasman & Leslie Bolt, Chair.

The AODA also directs municipalities to have an Accessibility Advisory Committee (AAC) to support the implementation of the accessibility standards and provide advice or direction to Council. The AAC meets monthly and is inclusive of members of the community who each hold a breadth of experience and knowledge as it relates to accessibility. 

To increase awareness and to recognize actions being taken to build a more accessible Collingwood, the AAC has developed a universal Accessible Collingwood icon. The circular design of the icon draws attention to the importance of a whole community response to accessibility. When broken into its parts the letter C, an element of the circle, represents Collingwood and A for accessibility, access, action, and aspiration. 

The Accessible Collingwood icon will be incorporated into Town of Collingwood service points and other initiatives.

Building an accessible community benefits everyone and we all play an important role in meeting the requirements of the AODA legislation. To learn more about accessibility in the Town of Collingwood visit

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